RETURN POLICY

Return and Exchange Policy


At The Room Hockey Apparel, we want you to love your gear as much as you love the game. If your purchase doesn't meet your expectations, we're here to help.


Returns and Exchanges

If you are not completely satisfied with your purchase, you may request a return or exchange within 30 days of your original purchase date.


To qualify for a return or exchange, items must be unworn, unwashed, unused, and in their original condition with all tags attached.

Please note:

  • Exchanges are subject to product availability and cannot be guaranteed.
  • Returns and exchanges may take 7–10 business days to process once received and inspected.
  • Items that arrive in original packaging, such as accessories or boxed merchandise, must be returned in that packaging to qualify for a refund.
  • Original shipping fees are non-refundable.
  • Customers are responsible for return shipping costs unless the item received is defective or incorrect.
  • Items marked as Final Sale are not eligible for returns or exchanges.


Custom Gear and Team Sports Apparel - FINAL SALE


ALL CUSTOM GEAR, PERSONALIZED APPAREL, TEAM SPORTS GEAR, AND TEAM STORE ORDERS ARE FINAL SALE.

Because these products are made specifically for your team, organization, or individual order, they cannot be returned, exchanged, or refunded.

This includes, but is not limited to:

  • Custom jerseys, uniforms, and team apparel, etc
  • Personalized items featuring names, numbers, or logos
  • Custom-designed clothing and accessories
  • Sublimated apparel and equipment
  • Team store purchases and special team orders
  • Custom merchandise produced for teams, organizations, or events

Please carefully review all sizing, colors, personalization details, and order information before completing your purchase.

The Room Hockey Apparel is not responsible for incorrect sizing or customization details submitted by the customer.

If your custom order arrives damaged, defective, or incorrect due to a production error, please contact us within 30 days of purchase with your order number and photos of the issue so we can review and resolve the situation.


Holiday Return Policy

We know holiday shopping starts early! To make gift giving easier, we offer an extended return and exchange window during the holiday season.

  • For eligible purchases made between November 1 and December 20, the return and exchange period is extended to 60 days from the original purchase date.
  • All standard return conditions apply.

*Please note: Custom gear, personalized products, and team store orders remain final sale and are not eligible for the extended holiday return policy.


How Do I Return or Exchange an Item?

To request a return or exchange, please contact The Room Hockey Apparel with the following information:

  • Your original order number
  • The item(s) you wish to return or exchange
  • The reason for your return or exchange

Our team will review your request and provide further instructions.

Please do not send items back without first contacting us for return authorization.


What If My Product Is Damaged or Defective?

We take pride in the quality of our products and want to make things right. If you believe you received a defective, damaged, or incorrect item, please contact us within 30 days of purchase.

Include your order number, a brief description of the issue, and clear photos showing the defect or incorrect item. Our team will review the issue and work with you toward an appropriate resolution, including a replacement or refund when applicable.


Sale Items and Price Adjustments

Items marked as Final Sale are not eligible for returns or exchanges.

Previously purchased merchandise is not eligible for retroactive price adjustments or price matching during promotional events, including:

  • Black Friday & Cyber Monday
  • Holiday sales
  • Back-to-school promotions
  • Clearance events
  • Limited-time discounts and special offers

Shipping and Refunds

Original shipping charges are non-refundable.

Once your approved return is received and inspected, eligible refunds will be issued to the original payment method. Please allow additional time for your financial institution to post the refund.


Questions?

Have a question about your order, return, or exchange?

Contact The Room Hockey Apparel here, and our team will be happy to assist you.